The Customer Service Center has moved from the basement of KBT to 370 James Street. They can still be reached at 432-6888.

Also in our continuing effort to improve our service to our customer we have consolidated the management component of our Customer Service Centers for both the School of Medicine and Central Campus. Both Customer Service Centers are under the guidance and direction of Carlos Mercado.

The Customer Service Centers primary objective is to facilitate the communication between our customers and facilities Operations to ensure timely delivery of services from Physical Plant, Custodial Services, Grounds Maintenance and the Fire Marshall.

In September we requested that all our Central Campus Customers direct their building/grounds service requests and questions to the Customer Service Center at 432-6888. Also we encouraged our customers to continue submitting your non-emergency requests through the FAMIS WEB Request (FWR). FAMIS Web Requests Log In.


For our customers who have not yet used the FWR, please take advantage and attend one of our free, bi-weekly clinics to learn more about FAMIS Web Requests. Please contact Erika Reilly for more information.

The program is off to a great start, and as we begin another semester we sincerely look forward to supporting you in accomplishing your goals. As always, your suggestions are important to us. Please feel free to contact me carmine.amento@yale.edu.

Thank You

Carmine Amento

 

FAS Registrar’s Office Classroom Use Guide
Facilities Operations in collaboration with the Yale College Registrar’s Office has posted the following Classroom Use Guide in each classroom. The classroom use guide is posted as a means of providing excellent service to our customers. SO REMEMBER IF YOU HAVE A MAINTENANCE PROBLEM CALL THE CUSTOMER SERVICE CENTER @ 432-6888. Read More

When the University Dining Halls close where do the workers go?
The University provides alternate work for Dining Hall staff when their college dining hall is closed for those who prefer to continue working. Read More

Custodial Services Residential College Timeline
To the outside eye, events such as the Opening of School, Parents Weekend, Commencement, Reunions, and Summer Conferences & Programs appear to happen "auto-magically". Read More